A Practical Manual for Tourist Guides (Bernadine L. Grant)
You may be a qualified guide. You've studied how to research, plan and lead a tour group around, but do you have the hands on experience of all the diverse kinds of tours? Do you know how to deal with tourists in various locations and with different problems?
This book is for you if you want to be an exceptional guide, professional, competent, prepared for anything, with tools to improve your voice and delivery.